Terms and Conditions

By using our (“MySmartBuy.com”) website, placing an order for goods and/or registering as a member of our website you confirm your agreement to our terms and conditions, as set out below

Conditions

    1. An order for goods placed by you, the buyer through our website shall be subject to these terms and conditions
    2. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law
    3. Nothing in these terms and conditions shall affect the statutory rights of any consumer
    4. In these Terms and Conditions of Sale and Privacy Policy references to ‘us’ or ‘our’ shall mean MySmartBuy.com Limited (Reg. No. 4926647), 1 Great Cumberland Place, London, W1H 7AL

Orders

    1. All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions
    2. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly
    3. No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of the your order by e-mail (where applicable) or by telephone
    4. We are entitled to refuse any order placed by you and will not be required to provide an explanation

Goods

    1. Although highly unlikely, the goods may differ slightly from the images shown
    2. We reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly.

Price and Payment

    1. The price of the goods will be the price quoted on the website at the date the order is received and will include VAT and delivery in mainland United Kingdom unless specified otherwise
    2. We reserve the right to change the price at any time. However, orders taken will be charged at the price quoted at the time of order and will therefore be unaffected.

Payment

    1. When we provide any goods to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the website order form
    2. By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided on the order form
    3. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods
    4. We will issue you with an electronic receipt to your email address once the goods have been dispatched and will provide you with details of the courier and a tracking number where possible

Delivery

    1. The goods will be delivered to you, the buyer, at the delivery address provided by you on the order form. A signature may be required to confirm delivery
    2. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery, you, the buyer shall be entitled to cancel the order at any time before delivery takes place

Cancellation of the Order/Return of goods/Defective Goods

    1. If you are within the EU and are a consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) then in accordance with the Consumer Protection (Distance Selling) Regulations 2000:

 

      (a) If at any time after making your order you wish to cancel it please notify us by phone or email that you wish to cancel.

 

      (b) If your order has already been dispatched then you can still cancel your order but you must notify us of your wish to cancel by phone within 14 days (10 working days) from the date you receive the goods.

 

      (c) Save a provided in (e) below, you are responsible for the costs of the return postage and are under a duty to take reasonable care of the goods while they are in your possession and ensure that the returned goods are received by us undamaged.

 

      (d) We will refund you in full within 14 days of the date you cancel the order or 7 days from the date we receive any returned goods from you

 

      (e) Where the goods are being returned as they are faulty or do not comply with the contract then we will pay your return postage

 

Your Warranty

    1. You, the buyer, warrant that all details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods

LIMITATION OF LIABILITY

    1. We will use all reasonable endeavours to carry out its obligations within a reasonable period of time but will not be liable to you, the buyer for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:

 

      23.1.1 Act of God, explosion, flood, tempest, fire or accident;

 

      23.1.2 War or threat of war, sabotage, civil disturbance or requisition;

 

      23.1.3 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

 

      23.1.4 Import or export regulations or embargoes;

 

      23.1.5 Strikes, lock outs or other industrial actions or trade disputes;

 

      23.1.6 Difficulties in obtaining raw materials, labour, fuel, parts or machinery;

 

      23.1.7 Power failure or breakdown in machinery

 

If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out our obligations 3 weeks from the dated such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform

    1. Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973

Intellectual Property

    1. You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited

Website

    1. We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these
    2. All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods
    3. We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability

General

    1. We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website
    2. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected
    3. English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts
    4. The headings in this Agreement are for convenience only and will not affect their interpretation

Company information, VAT and sales taxes

    1. Company Registered Number: 4926647.
    2. United Kingdom VAT Registration: GB 839 8747 58.

Queries and Complaints

  1. We aim to respond to e-mail, faxed and written queries within 24hrs of receipt. Our Customer Services can answer your telephone queries Monday to Friday between 8am and 7pm, and Saturday & Sunday between 9am and 4.30pm
  2. In respect of complaints, we will consider the nature of the complaint and will contact you within 14 days of the complaint giving you the result of the enquiries and what we propose should be done
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